THE PALACE HOTEL KOTA KINABALU, Kota Kinabalu – A Smart Stay in the City
About the Hotel
Rooms with Pool Views
The Palace Hotel Kota Kinabalu offers 150 air-conditioned rooms with refrigerators, minibars, and coffee/tea makers. Rooms include flat-screen TVs with satellite channels, IDD telephones, and private bathrooms with rainfall showers. Some twin and double rooms feature garden furniture and pool views. Suites include separate living areas and baths.
Italian and Asian Dining
Tangerine Restaurant serves buffet breakfast daily and specializes in Italian, Malaysian, and Asian dishes cooked in an open kitchen with pool and forest views. Oasis Cafe on the lobby level offers local and international fare. Guests can walk through the on-site vegetable and herb garden.
Pool and Recreation Facilities
The hotel features an outdoor pool, fitness center, sauna, steam room, and hot tub. Recreational options include hiking trails, a golf course, and barbecue areas. Additional amenities include a karaoke lounge with TV sports channels and table games.
City and Mountain Location
The hotel overlooks Kota Kinabalu city on one side and mountain views on the other. It is 4 km from North Borneo Railway and 10 km from Kota Kinabalu International Airport. Nearby landmarks include Desa Dairy Farm (0.5 km), Warisan Square (1.5 km), and Gaya Street Sunday Market (1.5 km). Free scheduled shuttle service runs to shopping malls and the Sunday market.
24-Hour Guest Services
The 24-hour front desk provides concierge services, dry cleaning/laundry, babysitting, and car rental. Business facilities include a business center, conference rooms, and a ballroom. The hotel offers free Wi-Fi, safe deposit boxes, and round island tour arrangements.
Choose the Room
Check Dates & Room Rates
Getting around
All Transportation Options at a Glance
Amenities
General
- No smoking on site
- Free Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Lift
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
Guest Parking
- Electric kettle
Services
- Free shuttle service
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
Dining
- Restaurant
- Poolside snack bar
- Snack bar
- Packed lunches
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Children's menu
- Children's pool
- Children's play area
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Outdoor swimming pool
- Sun loungers
- Sun terrace
- Garden area
- Leisure/ TV room
- Sauna
- Steam room
- Open-air bath
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Location
Guest Ratings & Reviews
Staying in a room on the basement level, without a window, was not ideal as it carried noise easily, with children's voices heard clearly. The hotel is situated on the edge of a hill with lush greenery but is far from the city center. It's convenient for those working near Karamunsing Complex for a few days. The location is peaceful with nature around but not central.
I had a mixed experience at this hotel. The rooms were in the basement without windows, which was a bit surprising, but considering the price, it wasn't a big issue. The service was a bit lacking as even though someone tried to help with a gas refill late at night, it didn't fully work, making our sleep uncomfortable.
The hotel offers spacious rooms but could use some updating, and the basement location may not meet all 4-star expectations. The service is decent, and the location is convenient for those with a car. The dining choices are good, especially for both locals and international guests.
Despite some drawbacks like the basement rooms with a smell and noise issue, my recent stay at the hotel was not bad. The rooms were slightly damp but clean overall. The service was decent, and the location, while isolated, offered a good escape from the busyness. The dining experience was reasonable with the need for advance breakfast orders. The facilities were acceptable with some room for improvement.
The hotel is situated in a nice secluded spot, a bit off the busy area, with a good staff response time. The rooms were shabby, dark on the first floor, and lacked views, but the swimming pool, though small, was well-supplied. The dining was decent but not quite worth the price.
The hotel is conveniently located in the central business district, providing a quiet and secluded atmosphere despite being near KK town area. It offers well-kept facilities and great staff, although being slightly far from food is compensated by the free shuttle service to main malls. The proximity to ICT Complex and Karamunsing Complex is beneficial for business travelers.
My stay at the hotel was pleasant overall. The rooms were spacious and tidy, but the location was a bit far from the main attractions. The dining options were convenient, but some aspects could be improved. The facilities provided added value to the experience, making it worth the price.
Being in the basement with no window was a downside, and the room I originally booked was given to another guest, needing a refresh with paint. Despite these issues, the hotel was clean, comfortable, and good value for money. The service was satisfactory, and the dining was a mix of traditional meals and tasty options. Located in KK city, the hotel was convenient for those with a car, yet a bit far from food options without their shuttle service.
I found the hotel to be a mixed bag of experiences. The rooms were clean and nice but a bit outdated. While the location was good with easy access to the waterfront, it was not ideal for those without cars. The dining was okay, but the view was lacking. On the bright side, the service was satisfactory, and the facilities were decent.
The hotel offers a good stay with comfortable rooms and friendly service. Despite some issues with room placement and smell, the overall experience is decent. The location may not be the best for some travelers, but the dining options provide a satisfying variety.
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